Enterprise eCommerce Website Recovery & Scaling

This success story shows how ThickDot helps e-commerce brands by improving operations and user experience with faster processing.

Case Details

Clients: B2B E-commerce

Tags: Managed WordPress

Project Duration: 15 Days

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Revenue on Life Support

Our client’s eCommerce site, their primary revenue channel, was hacked, unstable, and threatening to collapse during peak buying season.

The platform had been limping along for months with band-aid fixes. Then attackers breached security, injected malicious code, and exposed customer data. The site crashed repeatedly. Orders dropped. Customer trust evaporated.

The nightmare scenario:

Critical security vulnerabilities actively exploited

Platform instability causing frequent downtime

Peak season approaching, highest revenue period of the year

Customers abandoning carts due to slow load times and errors

No clear understanding of infrastructure health or capacity limits

Previous vendor unable to stabilize or secure the system

Leadership faced an impossible choice: shut down the site and lose revenue, or keep running and risk catastrophic failure during the holiday rush.

Neither option was acceptable. They had 15 days to fix everything before peak traffic hit.

Why Quick Fixes Fail in Crisis

When eCommerce infrastructure is compromised, patching individual problems doesn’t work. Security holes run deep. Performance issues cascade. Technical debt compounds.

The instability wasn’t just a code problem, it was architectural. The hosting environment lacked modern DevOps practices: no automated deployment, no monitoring, no scalability controls. Every change risked breaking something else.

And with the breach, trust was gone. Customers needed proof the platform was secure, not promises.

The only real solution? Rebuild the foundation correctly.

The 15-Day Rebuild

We executed a complete platform migration and security overhaul in two weeks, normally a months-long project.

Phase 1: Immediate Security Response (Days 1-3)

Isolated compromised systems to prevent further breaches

Conducted security audit to identify all vulnerabilities

Implemented emergency patches for critical exposures

Locked down access controls and credential management

Phase 2: Infrastructure Migration (Days 4-5)

Migrated platform to modern, secure cloud infrastructure

Implemented DevOps automation for reliable deployments

Set up comprehensive monitoring and alerting systems

Configured auto-scaling to handle traffic spikes

Established backup and disaster recovery protocols

Phase 3: WordPress Development (Days 6-10)

Rebuild all WordPress pages with an improved user experience

Developed a custom plugin to address business process needs, surpassing the restrictions of inflexible templates

Phase 4: Testing & Hardening (Days 11-14)

Load testing to verify platform handles 25,000+ daily visitors

Penetration testing to validate security improvements

Performance optimization for fast load times

Staff training on new deployment and monitoring systems

Phase 5: Launch & Monitoring (Day 15)

Cutover to new infrastructure with zero-downtime migration

Real-time monitoring during initial traffic surge

Rapid response team on standby for any issues

Staff training on new deployment and monitoring systems

Technology Approach

Modern cloud hosting platform with built-in security features

CI/CD pipeline for safe, automated deployments

Application performance monitoring and logging infrastructure

Web application firewall and DDoS protection

Managed SSL, CDN, and caching for speed and security

The Results That Saved the Season

Peak performance delivered. The platform now handles 25,000+ daily visitors during peak season without breaking a sweat, traffic that would have crashed the old system.

Security locked down. Modern security practices, regular updates, and continuous monitoring. No breaches since launch.

Zero server management burden. Leadership doesn't worry about infrastructure anymore. Automated systems handle scaling, backups, and updates.

Improved stability. Uptime went from unreliable to rock-solid. Customers complete purchases without crashes or slowdowns.

Revenue protected. The holiday season proceeded without catastrophe. Orders flowed. Trust restored.

The Broader Lesson

This project proved that speed and quality aren’t opposites when you have the right expertise.

Most agencies would have said “15 days is impossible.” We said “here’s the plan” and executed.

The key? Ruthless prioritization. We focused exclusively on what mattered: security, stability, and scalability. Everything else could wait. No feature creep, no nice-to-haves, just the critical path to a working, secure platform.

And we didn’t just fix the immediate crisis, we built infrastructure that scales with the business. Future growth doesn’t require another emergency rebuild.