Role-Based Operational Dashboards
This success story shows how ThickDot helps manufacturing & distribution brands by improving operations and user experience with faster processing.
Case Details
Clients: Manufacturing & Distribution
Tags: Enterprise Web Application
Let’s Work Together for Development
Call us directly, submit a sample or email us!
The Information Bottleneck
Our client’s manufacturing company had data, lots of it. Buried in the ERP. Locked in spreadsheets. Scattered across department silos.
But different teams needed different views, and the ERP couldn’t deliver role-specific insights without heavy customization.
The fragmented reality:
Instead, everyone got generic ERP reports that answered nobody’s specific questions. So teams built their own spreadsheets, maintained separate tracking systems, and relied on tribal knowledge.
Information existed, but it wasn’t accessible or actionable.
Why One Size Fits All Reporting Fails
ERPs are designed as systems of record, not systems of insight. They capture transactions beautifully but struggle with role-specific analytics.
Universal dashboards don’t work because context matters. A planner cares about machine availability and material status. An executive cares about on-time delivery trends and labor efficiency. Forcing both to use the same view satisfies neither.
Custom ERP reports help, but they’re expensive to build, slow to modify, and still constrained by the ERP’s interface limitations. Most companies give up and accept manual reporting as “just how things work.”
We rejected that compromise.
The Solution: Role-Based Operational Dashboards
We built targeted dashboards for each role, showing exactly what they need to do their job, nothing more, nothing less.
Planner Dashboard
Supervisor Dashboard
Department Lead Dashboard
Safety Team Dashboard
Executive Dashboard
Each dashboard pulls from the same underlying data but presents it through a role-specific lens. No manual report compilation. No spreadsheet version control nightmares.